What You'll See in the Dashboard
Open the Intelligence tab to find the Conversion Probability, Hover Intent, and Scroll Depth Intelligence cards. Conversion Probability shows a real-time percentage with a confidence interval (e.g., "72% ± 8%"). Hover Intent highlights which products or CTAs the visitor is most interested in based on hover dwell time. Scroll Intelligence shows a visual heatmap of where this visitor paused, re-read, and skipped.
Business Actions: Create a Rule to trigger a limited-time offer when Conversion Probability exceeds 65%. Use Hover Intent data to personalize product recommendations in real time. Feed Scroll Intelligence into your content team to identify which sections lose readers.
Model 20: Conversion Probability
The conversion probability model produces a single number that answers the most important question in real-time analytics: What is the probability that this visitor will convert during this session?
Unlike the intent score (Model 1), which classifies motivation level, conversion probability is a calibrated probability estimate. An output of 0.72 means that, historically, 72% of visitors exhibiting this behavioral pattern completed a conversion. This calibration is critical for downstream decision-making — you can set thresholds based on actual expected conversion rates rather than arbitrary score ranges.
The 9 Conversion Signals
| Signal | Weight | Description |
|---|---|---|
| Funnel stage reached | 0.22 | Deepest conversion funnel stage visited (browse → product → cart → checkout → payment) |
| Historical conversion rate | 0.16 | This visitor's personal conversion rate from prior sessions |
| Session intent score | 0.14 | Current intent model output (Model 1), providing behavioral context |
| Time in conversion zone | 0.12 | Active time spent on checkout, pricing, or payment pages |
| Cart value momentum | 0.10 | Whether the cart value is increasing (adding items) or decreasing (removing) |
| Form completion progress | 0.08 | Percentage of required checkout/signup form fields completed |
| Device & channel context | 0.07 | Conversion rates vary by device type, traffic source, and time of day |
| Frustration dampening | 0.06 | Current frustration score inversely affects conversion probability |
| Social proof exposure | 0.05 | Whether the visitor has seen reviews, testimonials, or trust badges |
Calibration Method
Raw model output is calibrated using Platt scaling against historical conversion data. This ensures that when the model says "70% probability," approximately 70% of visitors with that score actually convert. ClickStream recalibrates weekly using a rolling 30-day window of conversion outcomes.
Probability Tiers
| Probability | Tier | What It Means | Action |
|---|---|---|---|
| 0–15% | Cold | Very unlikely to convert this session | Content nurturing, email capture |
| 16–35% | Warming | Some conversion signals present | Social proof, case studies |
| 36–55% | Considering | Active evaluation, could go either way | Urgency messaging, limited offers |
| 56–80% | Likely | Strong conversion trajectory | Remove friction, streamline checkout |
| 81–100% | Imminent | Conversion highly probable | Upsell/cross-sell, order bump |
Under the Hood: Probability Calibration
Model 21: Hover Intent
Hover intent analyzes mouse hover behavior to infer what a visitor is interested in before they click. Research shows that users hover over elements they are considering 300–800ms before deciding whether to click. By capturing this pre-click deliberation phase, ClickStream can identify interest even when no click occurs.
The 7 Hover Signals
| Signal | Weight | Description |
|---|---|---|
| Hover dwell time | 0.25 | Time cursor rests on an interactive element (300ms+ = intentional) |
| Hover-to-click ratio | 0.20 | Proportion of hovered elements that are subsequently clicked |
| Hover trajectory | 0.15 | Direct approach vs. meandering path to the element |
| Repeated hovers | 0.12 | Returning to hover over the same element multiple times (deliberation) |
| Hover abandonment | 0.10 | Hovering over a CTA then moving away without clicking (hesitation) |
| Hover sequence | 0.10 | Order in which elements are hovered (comparison shopping pattern) |
| Hover velocity | 0.08 | Speed of cursor movement over elements (fast = scanning, slow = reading) |
Hover Intent Categories
| Pattern | Description | What It Reveals |
|---|---|---|
| Deliberate hover | Cursor moves directly to element, dwells 500ms+, then clicks | Strong interest, decided user |
| Comparison hover | Cursor alternates between 2–3 elements in sequence | Active comparison, evaluating options |
| Hesitation hover | Repeated hover-and-retreat on a CTA or "Buy" button | Interest but uncertainty — needs reassurance |
| Scanning hover | Fast cursor sweep across many elements without dwelling | Looking for something specific |
| Ghost hover | No hover activity on interactive elements (mobile or keyboard nav) | Different interaction mode, fall back to other signals |
Mobile Considerations
Hover intent is primarily a desktop signal. On mobile devices, ClickStream substitutes with touch hesitation — the time between the finger approaching the screen (via touch-start proximity events on supported devices) and the actual tap. Long press events on product images also serve as a mobile analog to deliberate hovers.
Model 22: Scroll Depth Intelligence
Scroll depth intelligence goes far beyond "the user scrolled 73% of the page." It analyzes how the visitor scrolled — the rhythm, pauses, re-reads, and velocity changes — to extract rich behavioral signals about content engagement and interest.
The 8 Scroll Intelligence Signals
| Signal | Weight | Description |
|---|---|---|
| Maximum depth reached | 0.20 | Deepest scroll position as a percentage of total page height |
| Content completion rate | 0.18 | Percentage of content sections the viewport has paused on (300ms+ per section) |
| Scroll velocity profile | 0.15 | Speed pattern: fast-skip vs. slow-read sections mapped to content zones |
| Pause-to-read ratio | 0.14 | Time spent paused vs. actively scrolling (high ratio = careful reading) |
| Re-scroll events | 0.12 | Scrolling back up to re-read a previously viewed section |
| Fold interaction | 0.08 | Whether the visitor scrolled past the initial viewport fold (and how quickly) |
| Scroll-to-action correlation | 0.07 | Whether scrolling to a CTA section correlates with interaction |
| Content zone dwell time | 0.06 | Time spent in each content zone (hero, body, pricing, footer) |
Scroll Patterns and What They Reveal
| Pattern | Scroll Behavior | Interpretation | Action |
|---|---|---|---|
| The Reader | Slow, steady scroll with regular pauses | Carefully consuming content top-to-bottom | Serve related content, newsletter prompt |
| The Scanner | Fast scroll with brief pauses at headings | Looking for specific information | Improve headings, add table of contents |
| The Bottom-Liner | Fast scroll to bottom, then slow scroll up | Checking conclusion first, then reading details | Put key info in summary/conclusion |
| The Bouncer | Scrolls to fold, stops, leaves | Above-the-fold content did not convince them to continue | Optimize hero section, value proposition |
| The Re-Reader | Multiple scroll-up events to specific sections | Complex content requiring re-reading, or comparison with later content | Add anchored navigation, expandable details |
Under the Hood: Scroll Zone Analysis
How Conversion, Hover, and Scroll Interact
These three models provide overlapping but distinct views of purchase readiness:
| Combination | Interpretation | Action |
|---|---|---|
| High Conversion + Deliberate Hover + Deep Scroll | Ready to buy: has read everything, hovering on Buy button | Minimize checkout friction, show trust badges |
| High Conversion + Hesitation Hover + Shallow Scroll | Wants to buy but needs reassurance (skipped product details) | Surface reviews, guarantees, key product info |
| Low Conversion + Comparison Hover + Re-Read Scroll | Deep research phase: comparing options carefully | Comparison tools, side-by-side features |
| Low Conversion + No Hover + Bouncer Scroll | Not engaged: landing page failed to hook them | A/B test hero section, improve value proposition |
Conversion probability tells you how likely the visitor is to buy. Hover intent tells you what they are considering. Scroll intelligence tells you how deeply they have evaluated your offering. Together, they enable truly intelligent real-time personalization.
Configuration & Tuning
All three models expose tunable parameters in the dashboard:
- Conversion probability recalibration: Set the rolling window (default: 30 days) and minimum sample size for Platt scaling updates.
- Hover dwell threshold: Adjust the minimum hover duration that counts as intentional (default: 300ms).
- Scroll zone definitions: Customize content zone boundaries per page template for accurate scroll analysis.
- Cross-model triggers: Create compound rules (e.g., "Conversion > 60% AND Hover Hesitation detected") for targeted interventions.